Refund Policy

Our Commitment to You

At Mom IPTV, we uphold the standards of our IPTV subscription service. This policy specifies the circumstances under which refunds may be provided, ensuring a fair and transparent experience for all customers.

Refund Eligibility

You might be entitled to a total or partial refund based on these criteria:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To receive a refund, please follow these guidelines:

Connect with our support team through Contact page.
Make sure to write: 'Refund Request'.
Kindly include your entire name, the email associated with your subscription, and the reason for your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Request

Hello,

I am reaching out to request a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Please provide a concise explanation for your issue, such as technical difficulties.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment conducted by support team.
Same day after approval The refund has been initiated to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds can vary based on card issuer.

You will receive email notifications at every step. Response times may take longer during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be provided in these cases:

You are not pleased with the content or channel selection.
Your internet connection lacks the speed needed for streaming content.
You have breached our Terms of Service, such as account sharing.
You are experiencing geo-blocking obstacles in your nation that are outside our influence.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

Once your refund is approved, it is processed in three business days, but the funds might take five to ten business days to show up in your account, depending on your bank or payment provider. For status updates, please contact support.

Generally, refunds for a change of mind are not issued after the first 7 days. We advise you to carefully review our features and ask any questions before subscribing. For comprehensive details, visit our Refund Policy or reach support.

Subscriptions will renew automatically. If you fail to cancel before your renewal date, please contact us right away. Refund requests for renewals are considered on a case-by-case basis. Learn more in our Terms.